How long will it take to get my personalized stuffed animal?
We ship most orders on the same or next business day after the order is placed as long as you have ordered an animal that is currently in stock.
We don’t ship on weekends, so if you order on Friday afternoon or over the weekend, your animal will ship on Monday. We use USPS priority mail as our standard shipping method for orders within the USA, so your package should arrive about 2-4 business days after it has shipped. Ground shipping is available for larger orders of over 5 lbs and takes about one week. We usually use UPS ground but may use FedEx ground in certain circumstances.
Orders going to Canada will take longer, you should allow about 1-2 weeks for your package to arrive if it is shipping outside the USA.Do you ship internationally?
Currently we are only shipping to the USA and Canada.
Under certain circumstances we can ship to other international destinations. Contact us for a shipping quote if you are interested in shipping to another country.What is your return policy?
Personalized items have been printed just for you and are not returnable. If there is an error in your personalized item which is our fault, please contact us within 7 days of receiving your order and we will of course replace it for you at no charge. Normally we can simply make a new T-shirt for your animal and there would be no reason for you to send anything back.
If we filled your order correctly but you decide you need to change something (for example if you made a spelling error when you ordered) please contact us within 7 days of receiving your order explaining the situation, and we will work with you to make you a new shirt for your animal at a minimal cost. In this case you would be responsible for the shipping cost of the new shirt.How do I send a photo to print on the shirt?
You can upload your photo on the product page when you are filling out the other information for your teddy bear shirt.How big should my photo be?
For best results send large high resolution .jpg or .png, preferably with a resolution of at least 300 dpi at a 4″ size. Bigger is always better, so send us the largest version you have available.
We will size and crop it if necessary to look best on the teddy bear T shirt. We will contact you if you send a photo or graphic that will not work well.I’m a designer and want to upload my own shirt design. What are the dimensions of the printable area?
The printable area on the shirt is 3.6″ x 3.2″. Create your design at this size at a 300 dpi resolution and upload it in the file upload section on the product page.
There are a few animals which wear slightly larger or smaller shirts, but those dimensions will work on the majority of our animals.What if there was a mistake on my animal?
We do our best not to make mistakes, but in any personalized gift business, mistakes do happen sometimes. Please let us know immediately if there is an error in your order.
If it was our mistake, we will of course print and ship a new shirt for your animal right away at no charge. There is no need to send back the animal as you can just put the new shirt on when it arrives. Contact us to report the error within 7 days of receiving your order to qualify for a free replacement.
If it was printed as ordered, but you made a mistake when placing the order and need to have a new shirt made, we will reprint your shirt for a minimal fee. There is no need to return anything. Please contact us within 7 days of receiving your order if you need to do this and we will give you a quote to print/ship a replacement shirt for your animal with the correction.Do I have to get an animal? I just want a shirt to put on my own animal.
Yes, you can order a printed shirt only (without animal). Our shirts fit most 11 – 14 inch animals in an upright sitting position, as long as they are not too fat!I need a custom made stuffed animal – can you do that?
Sorry, we are not manufacturers, we use animals that are manufactured by other companies. We just print T-shirts to go on them and can print whatever you want onto their T-shirts but we do not have the ability to create a completely custom designed animal.
We are also not able to print onto other types of clothing for the animals than what is shown on our site as we have to use special T-shirts that are designed to work with our printing process.It shows that you only have 4 of a particular animal in stock but I needed 12 of them. Can I get more than what you show in stock?Do you sell wholesale or offer bulk discounts?
We do not sell wholesale, but can offer bulk discounts on orders of 25 or more. Contact us for a quote on larger orders.If I join your email list will I get a lot of junk mail?
No! We only send out occasional emails. The emails will tell you about new products and often contain discount coupons that you can use on future orders. We will NEVER sell your email address to anyone else!Is your site secure?
Yes! We use secure checkout powered by Shopify, one of the leading online shopping cart systems in the world.