Thank you for shopping at Ezqnnp! We want you to be completely satisfied with your plush toys. If you’re not happy with your purchase, you may return it under the following policy.

1. Return Window

  • You have 15 days from the delivery date to request a return.
  • Returns beyond 15 days will not be accepted (unless the item is defective—please contact Customer Support).

2. Refund Processing Time

  • Store Credit: Refunds will be issued to your account within 7 days of approval (for future purchases).
  • Original Payment Method: Refunds to credit cards, PayPal, etc., may take 10–15 business days (depending on your bank/payment provider).

3. Return Conditions

  • Items must be unused, in original condition, with tags and packaging intact.
  • Proof of purchase (order number/receipt) is required.

4. How to Return

  1. Contact Us: Email [email protected] or message us via the website with your order number and reason for return.
  2. Get Approval: We’ll provide a return address and instructions.
  3. Ship It Back: Use a trackable shipping method (e.g., USPS, FedEx). Return shipping is the customer’s responsibility (unless the item is faulty).
  4. Receive Refund: Once we inspect the item, we’ll process your refund via your chosen method.

5. Important Notes

  • Defective Items: We’ll cover return shipping and offer a refund/replacement for damaged or faulty products.
  • Shipping Costs: For non-defective returns, the refund amount excludes original shipping fees.
  • Sale Items: Discounted items are final sale unless defective (see promotion terms).

6. Contact Us

Questions? Reach out via:

Note: This policy applies to U.S. orders only. International returns may incur customs fees.